FREQUENTLY ASKED QUESTIONS

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Please refer to our “Become a Dealer” form. We work with dealers both domestically and internationally.

We do not sell directly at this time, please refer to our:

List of Distributors

Please send all your inquiries to info@oxfordlp.com or (858) 952-1818, we will be happy to send you the necessary information.

You can purchase our products by going through our list of distributors listed below:

Dealers List

We do offer samples for our products, please fill out the
“Sample Request Form” to start your free trial today.

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Please contact info@oxfordlp.com or (858) 952-1818, we will do the best we can to assist you.

Our return/refund policy has two tiers:

  • Tier 1: 30 Days (15% Restocking Fee)
    1. Products must be in pristine re-sellable condition and in original packaging.
  • Tier 2: 31-90 Days (20% Restocking Fee)
    1. Products must be in pristine re-sellable condition and in original packaging.

We provide Domestic (USA) and International Warranty Policies:

  • Domestic (USA)
    1. Manual Pipettes: 10 Years
    2. Electronic Pipettes: 5 Years
    3. Equipment: 5 Years
  • International
    1. Manual Pipettes: 5 Years
    2. Electronic Pipettes: 3 Years
    3. Equipment: 3 Years

Please refer to the user manual prior to any requests. If there are any issues, please contact aj@oxfordlp.com.

Please refer to our “Become a Dealer” form. We work with dealers both domestically and internationally.

All of our products have a 7-day inspection/grace period. Please fill out the return form.

We do not offer replacement parts at this time. If you would like to inquire about returning a product, please refer to our “Return Policy”. Keep in mind that all customers must register their product prior to any services requested.

Please refer to our tip compatibility chart, here you can find the best compatibility for our pipette products.

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All of our Oxford Lab Products are sold domestically and internationally, whereas our CAPP Products are only sold domestically.

Please refer to our “Become a Dealer” form. We work with dealers both domestically and internationally.